Policy

Return Policy

Your satisfaction is of the utmost importance to us. If you are not satisfied with a product that you have purchased please contact us for approval to return.*

 *The customer is responsible for the shipping cost to return the item. We only accept the return of products purchased on our website.

If you have received the wrong product or something in your order was damaged please contact us within 48 hours of receiving your order.

Out of Stock Items

We apologize for the inconvenience that this may cause. Every effort is made to ensure that the items on the website are available and in stock. In rare cases you may have ordered an out of stock item or an item that has been discontinued.

If your item is not available we will contact you to discuss how you would like the order handled.

Feel free to contact us with any questions or comments

Order Tracking

 

When your order is shipped you will receive an email from UPS to confirm your shipment. This email will include a tracking number and link to enable you to track your package.

 

Shipping Costs

 

ORDER TOTAL*
SHIPPING RATE**

**Rates shown are valid for shipments to the Continental
US only (Alaska, Hawaii and US Territories are not included).

  • Orders will typically ship no later than 3 business days after we receive them.

  • Orders are processed and shipped on business days only (Monday- Friday), excluding federal holidays.

  • All of our packages are shipped via UPS Ground unless otherwise noted.

  • No PO Boxes. Please provide a physical address as UPS does not have access to PO Boxes.

 

APO/FPO/DPO: These orders will be shipped via the United States Post Office and the receiver is responsible for any additional tax or charges that may apply.

Alaska, Hawaii, US Territories & International Orders: We will contact you after you have placed your order with the cost for shipping. If you would like a price before ordering contact us via email.

 

All of the above are shipped via the United State Post Office and the shipping costs are based on the lowest rate available.

The receiver is responsible for any additional tax or charges that may apply.

Can you ship to multiple addresses? No, you will need to create a new order if you would like to ship to more than one address.

 

 

 

Privacy Policy

Thank you for patronizing NaMe Naturals. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

Collected Information
Personal information you provide to us while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems and may be used for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

NaMe Naturals.com may disclose specific personal information about you if required by law governmental request, court order if based on our good faith belief, it is necessary to conform or comply with such law, request or court.

Our Email List
We offer those who sign-up for our email list advanced notice of promotions, new products, events, videos and other news concerning NaMe Naturals. Email addresses collected are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, just scroll down to the bottom of the email and select the unsubscribe or edit preferences tab. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

Secure Shopping
Orders placed on our site are encrypted so you can rest assure that your transactions are protected. 
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for Credit Card or other sensitive information via email.

NaMe Naturals.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The NaMe Naturals.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.

Feel free to contact us with any questions about our Privacy & Security Policy.